Exterro Review

Category: eDiscovery & Legal GRC Founded: 2006 Headquarters: Portland, OR

Exterro provides a comprehensive E-Discovery and Legal GRC platform that orchestrates all aspects of the legal process, from legal hold and data preservation through collection, processing, review, and production, with a strong focus on compliance and governance.

Overview

Exterro has established itself as a leader in Legal Governance, Risk, and Compliance (Legal GRC) software, offering an integrated suite of solutions that manage the entire eDiscovery lifecycle. What sets Exterro apart is its comprehensive approach to legal operations, combining traditional eDiscovery capabilities with robust legal hold management, data preservation, and compliance tools. The platform is designed to help organizations reduce risk, control costs, and ensure defensibility across all legal and compliance activities.

Key Features

  • Legal Hold Pro: Industry-leading legal hold management with automated workflows
  • Data Preservation: In-place preservation across 120+ data sources
  • Data Inventory: Comprehensive data mapping and classification
  • FTK: Forensic toolkit for collection and analysis
  • Processing & Analysis: Advanced data processing with deduplication and analytics
  • Review Platform: AI-powered document review with predictive coding
  • Smart Breach Response: Automated incident response workflows
  • Orchestrated E-Discovery: End-to-end workflow automation
Exterro Dashboard Exterro Legal Hold Management

Use Cases

  • Enterprise legal hold management and compliance
  • Data preservation for litigation readiness
  • Regulatory compliance and information governance
  • Privacy and data breach response
  • Internal investigations and compliance audits
  • Complex multi-party litigation management

Pros

  • Best-in-class legal hold capabilities
  • Comprehensive data source coverage (120+)
  • Strong workflow automation features
  • Excellent compliance and audit trail functionality
  • Modular architecture allows flexible adoption
  • Robust reporting and analytics

Cons

  • Can be complex to implement fully
  • Higher price point for complete suite
  • Some modules require separate licensing
  • Integration complexity with legacy systems

Product Modules

  • Legal Hold Pro: Automated legal hold notifications and tracking
  • Data Preservation & Collection: In-place preservation and targeted collection
  • Processing & Early Case Assessment: Data culling and analysis
  • Review & Production: Document review platform with AI capabilities
  • Data Breach Response: Incident response and notification management
  • Employee Monitor: Insider threat detection and monitoring

Security & Compliance

Exterro maintains enterprise-grade security and compliance certifications:

  • SOC 2 Type II certified
  • ISO 27001 certified
  • HIPAA compliant
  • GDPR and CCPA ready
  • FedRAMP authorized (in process)
  • Comprehensive audit logging

User Reviews

5★
45
4★
26
3★
8
2★
2
1★
1

Patricia Johnson

Legal Operations Director • Healthcare
★★★★★

"Exterro has streamlined our entire legal hold process. The automation features save us countless hours and ensure compliance across all jurisdictions. The preservation capabilities across multiple data sources give us confidence in our litigation readiness."

James Mitchell

Deputy General Counsel • Technology
★★★★☆

"Comprehensive platform that covers all our eDiscovery needs. The legal hold module is exceptional, and the integration between modules works well. Implementation was complex but worth the effort. Support team is very knowledgeable."

Frequently Asked Questions

What is Exterro?

Exterro is a comprehensive Legal GRC platform that provides end-to-end eDiscovery solutions, including legal hold management, data preservation, processing, review, and production, with a strong focus on compliance and governance.

How much does Exterro cost?

Exterro uses module-based custom pricing that depends on which products you need, number of matters or legal holds, data volume, and user count. Contact their sales team for a tailored quote based on your specific requirements.

What makes Exterro different from other eDiscovery platforms?

Exterro's strength lies in its comprehensive Legal GRC approach, particularly its industry-leading legal hold management and data preservation capabilities across 120+ data sources. It offers true end-to-end orchestration of the entire legal process.

Can I use individual Exterro modules or do I need the full suite?

Exterro offers a modular approach, allowing you to start with specific solutions like Legal Hold Pro and expand as needed. Many organizations begin with one module and add others over time as their needs grow.